
Marina Bay Sands - Fast Track Leadership Invigoration Program (F.L.I.P.)
Marina Bay Sands, engaged Alvigor to design and deliver the Fast Track Leadership Invigoration Program (F.L.I.P.) for its Assistant Casino Managers (ACMs) as part of leadership pipeline development
Challenges
Assistant Casino Managers (ACMs) needed to strengthen leadership fundamentals, adapt to hybrid roles/job redesign, and build resilience in a high-pressure casino operations environment
Solutions
ALVIGOR delivered a 12-month intervention combining 8 customised leadership workshops, 1-to-1 coaching (120 coaching manhours), and change management programmes for Casino Operations, complemented by keynote sessions under the CHASE Academy.
Results
Participants enhanced planning, organising, leading, and controlling skills, developed stronger
self-awareness & adaptability and applied change tools directly to operational challenges, sustaining performance improvements across the business

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